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Privacy Policy

Effective Date of Current Privacy Policy: 1/1/2015

We Share Your Concerns About Safeguarding Personal Information

Vicious Vapors fully understands the need to protect your personal information while online and has developed this policy as a means to provide you with the utmost privacy possible. This Privacy Policy (referred to later as "Policy") describes our practices regarding the collection and use of information throughout our website, located at www.Vicious Vapors (referred to later as the "Site"). By using the Site or obtaining any product or service through this Site, you agree to the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, please do not use the Site.

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy. You can determine when this Policy was last revised by checking the "Effective Date of Current Policy" legend at the top of the Policy.

Vicious Vapors collects two basic types of information during your visits to our Site.

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links on the site were clicked by visitors. Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the general geographic location of the visitor’s point of connectivity. We then use this information in making modifications and improvements to the site to provide you the user with both a smoother and more efficient shopping experience.

We also use non-invasive "cookies" and other tracking technologies to collect non-personally identifiable information which we then use to provide you with an easier shopping experience. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. These cookies do not track other websites you might visit and they do not plant malware on your computer. Our non-invasive cookies simply make it possible for us to recognize your browser once you visit our Site. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the Site. If you are uncomfortable with the cookies on your computer, you can always remove them by accessing the options menu of your browser. Please refer to your browser’s help menu for more specific directions if needed.

Second, we collect personally identifiable information as needed to provide you with requested services and to process any order you might place. In general, our Site uses an order form; a registration form and a newsletter request form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information, such as your name, email address, physical address, telephone number, and credit card number, to receive the requested service.

Further, when you use the Site to purchase a product or service as a gift, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient so that we can deliver the gift to them if requested.

Please take some time to familiarize yourself with the different ways that Vicious Vapors uses the information that we gather. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from Vicious Vapors or independently.

Non-personally identifiable information

Vicious Vapors uses non-personally identifiable information, such as your IP address and the pages that you visit on our Site, to help diagnose problems with our servers and to administer our Site and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Site usage trends. This information aids us in merchandising and in developing the design and layout of the Site.

We use Google Analytics on our websites, across multiple platforms and different devices. The information gathered assists VMR to compile reports on web activity, internet usage, and to improve our websites. If you do not want your data reported by Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript not to send your visit information to Google Analytics. Please note that the Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself.

We also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners, and with our service providers to help them provide similar services.

Personally identifiable information

Vicious Vapors uses personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary regarding questions about any order you might place. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary. Further, we may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers.

Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud. We use industry standard encryption technologies, and all credit card / bank information submitted on this web-site is transmitted directly to our merchant bank and never stored locally on the Vicious Vapors servers. As a further precaution, Vicious Vapors staff has no access to your financial information, only the owners of the company and a small handful of senior managers have access to our merchant processing interface.

You may, from time to time, receive information from us regarding new features, new products and services and special offers we think you'll find valuable.

Vicious Vapors also may use your personally identifiable information to "pre-populate" forms that are used by the Site to facilitate transactions with us and save you from entering every data field on the checkout.

Special instances when we might use personally identifiable information are discussed below.

Gift Recipients

As noted above, we collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts in the future. This is done in order to accommodate proper gift delivery to such recipients and remind you of upcoming gift-giving occasions. We do not sell or rent any personally identifiable information that you provide to us about such persons, but gift recipients may, from time to time, receive offers from us via postal mailings regarding new features, new products and services and special offers we think they will find of interest. Also we may send marketing offers via postal mailings to gift recipients on behalf of ourselves and our subsidiaries. In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related postal mailings from us.

Service Providers

We work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing such services and is limited to the intended purpose only.

Further, we may use selected reputable third parties for marketing, targeting and analysis purposes. Some of these third parties may be given access to some, or all, of the information that you provide to us and may use cookies or other tracking technologies in connection with providing their services. To the extent that we provide your personally identifiable information to such third parties, we restrict their ability to use such information for their own marketing purposes to the best of our abilities; however, we cannot be responsible for the privacy policies or practices of such third parties.

We do not disclose an individual customer's personally identifiable information to third parties for any third-party direct marketing purposes. If you have been contacted by a third party, other than Vicious Vapors or one of its subsidiaries, who is privy to information you provided us, please contact our customer service department immediately and we will do everything in our power to investigate the issue. In addition, we also allow you to decide whether you want to receive further marketing information from us.

Vicious Vapors sometimes administers online surveys in connection with the Site in which we ask you for demographic information and opinions. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers.

Vicious Vapors may send to you periodic announcements regarding status updates, service changes concerning the Site and other administrative matters.

Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of Vicious Vapors, our customers or others, and as otherwise permitted or required by law as regards to these special cases.

Emails from Vicious Vapors or its business partners, and the Site itself, may contain links to other Internet websites, including sites that may or may not be owned or operated by Vicious Vapors. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites’ use of any information (such as IP number, browser type or operating system) collected when email recipients or Site visitors click through links to those sites. If you visit such websites, we encourage you to become familiar with the privacy practices of the sites to ensure a safe browsing experience.

Vicious Vapors seeks to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result of the foregoing, while we seek to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and Vicious Vapors’s servers, or any information provided to us or to any third party through or in connection with the Site. You provide all such information at your own risk, but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.

If you have signed up for an account with Vicious Vapors, you may update your mailing address, email address, name changes or telephone number by visiting the homepage and clicking "My Account" located at the top of the page. After signing in, you can access this personal information by clicking "your account details" located in the menu options at the center of the page. This takes you to a page with all of the account information we store locally about you. Please take the time to make sure your information is accurate for timely delivery as well as keeping your mailing preferences updated.

 

 

Terms of Use

If you continue to browse and use this web site, you are agreeing to comply with the following terms of use, which together with our Privacy Policy govern the VICIOUS VAPORS relationship with you in relation to this web site.

Vicious Vapors makes every effort to keep the web site up and running smoothly. However, Vicious Vapors takes no responsibility for the web site being temporarily unavailable due to technical issues beyond our control.

The use of this web site is subject to the following terms of use:

YOU MUST BE OF LEGAL SMOKING AGE TO BUY AND/OR USE ANY VICIOUS VAPORS PRODUCT.

This product is not intended for use by persons under legal smoking age, nonsmokers, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product contains nicotine. If you are allergic to nicotine, propylene glycol, or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart condition, diabetes, high blood pressure or asthma, consult your physician before using any Vicious Vapors products. Discontinue use and consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat.

Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. Keep out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses, and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive and habit forming.

Vicious Vapors products are not marketed for use as a smoking cessation product. Just like traditional tobacco cigarettes, V2 Electronic Cigarettes are not approved by the American FDA.

Electronic Communications

Everytime you send VICIOUS VAPORS an e-mail, or login to our website at Vicious Vapors, you are communicating with us in an electronic format. This gives VICIOUS VAPORS the express permission to communicate back to you in the same electronic format, either by e-mail or through text, images, and video presented on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by VICIOUS VAPORS satisfies all legal notification requirements.

Copyright

All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protect by United States and international copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permissions from VICIOUS VAPORS. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any VICIOUS VAPORS publication for any public, private or commercial purpose.

Trademarks

VICIOUS VAPORS, Vicious Vapors, and other graphics, logos, page headers, button icons, scripts, and service names are trademarks and registered trademarks of VICIOUS VAPORS / VMR PRODUCTS, LLC.

Personal Access and Use License

VICIOUS VAPORS grants you a personal limited license to access and use this site. Such grant does not include, without limitation:

a.       any resale or commercial use of the Site or content therein or download or modify any portion of the Site, except through page storing;

b.      the collection and use of any product listings, pricing or descriptions;

c.       making derivative uses of the Site and its contents; or

d.      any copying or downloading of information for benefit of a third party;

e.       Any unauthorized use will immediately terminate your permission/license to use this web-site. You may not use any VICIOUS VAPORS text, graphics, photos, logos, button icons, images, audio clips, digital downloads, or data compilations without the express written permission of VICIOUS VAPORS.

Your Vicious Vapors Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. VICIOUS VAPORS only sells to smoking adults of legal smoking age, who own and can purchase with a credit card. If you are under the legal smoking age, Vicious Vapors and its affiliates will refuse you service, terminate all of your accounts, remove or edit your content, and cancel your orders.

Privacy

To fully understand the conditions and business practices of VICIOUS VAPORS, and your guidelines to conduct business with us, please review our Privacy Policy.

Reviews, Comments, Communications, and Other Content

Customers and visitors are encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead VICIOUS VAPORS as to the origin of a communication.

Copyright Complaints

Vicious Vapors and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our offices immediately.

VICIOUS VAPORS

Risk of Loss

All items purchased from Vicious Vapors or from a V2 authorized retailer or sales/distribution agent are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Product Descriptions

Vicious Vapors and its affiliates attempt to be as accurate as possible when posting content, but cannot be held responsible for errors or omissions, or any resulting claims that arise from such errors and or omissions. Information obtained on this web-site is offered on an as-is basis, with no inherent warranties implied.

Product Pricing

Except where noted otherwise, the prices displayed for VICIOUS VAPORS products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant.

With respect to items sold by Vicious Vapors, we cannot confirm the price of an item until you register online and complete an online order form; however, we do NOT charge your credit card until after your order has entered the shipping process.

Please note that this policy applies only to VICIOUS VAPORS products sold on Vicious Vapors and shipped by VICIOUS VAPORS or its affiliates. If a third-party site quotes prices different from the Vicious Vapors web-site, your only remedy is to contact the third-party site to settle any dispute.

Disclaimer of Warranties and Limitation of Liability

VMR PROVIDES THIS SITE, ITS SERVICES, INFORMATION AND MATERIALS (COLLECTIVELY, “SITE/SERVICES”) “AS IS,” WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND. VMR, ITS AFFILIATES AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS AND AGENTS DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL STATUTORY OR IMPLIED REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SITE/SERVICES, INCLUDING THE REPRESENTATIONS AND WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. VMR MAKES NO REPRESENTATION OR WARRANTY THAT ANY PARTICULAR SOFTWARE OR HARDWARE WILL BE COMPATIBLE WITH THE SITE OR THAT THIS SITE (INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE) OR ITS SERVICES (INCLUDING EMAIL SENT FROM THE SITE) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT VMR AND ITS AFFILIATES, RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OR AGENTS ARE NOT LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND IN CONNECTION WITH THE SITE/SERVICES, NOR FOR ANY DAMAGES FOR LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THE SITE/SERVICES, OR UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, AND (B) DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF THE SITE/SERVICES. YOU FURTHER AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE/SERVICES IS TO STOP USING THE SITE.

YOU AGREE THAT (1) YOUR USE OF THIS SITE IS AT YOUR SOLE RISK ; (2) IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT ANY SOFTWARE OR HARDWARE YOU USE WILL FUNCTION CORRECTLY WITH THE SITE; AND (3) YOU ALONE MUST EVALUATE AND BEAR ALL RISKS ASSOCIATED WITH THE USE OF THE SITE, INCLUDING ANY RELIANCE UPON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THE SITE.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

VICIOUS VAPORS reserves the right to change any and all content contained on this Site at any time without notice.

Indemnification

You agree to reimburse, indemnify, defend and hold NTC and VMR harmless on demand for, from and against any damages, losses, costs, judgments, fees, fines and other expenses NTC or VMR may incur (including attorneys’ fees and court costs) as a result of any and all claims, actions, demands, causes of action and other proceedings arising from or related to any of the following: your use of, inability to use, or activities in connection with the Site/Services; your violation of these Terms and Conditions of Use, our Privacy Practices Policy or any other NTC or VMR terms, conditions or policies; any allegation that any materials you make available through the Site infringe or otherwise violate the intellectual property, privacy, or other rights of any third party; or your violation of any rights of any Site visitor or any other third party.

Compliance with Applicable Laws

Visiting or using Vicious Vapors is governed by all applicable federal, state and local laws. All information available on Vicious Vapors is subject to the laws of the United States of America, and may also be subject to the laws of the country where you reside.

Jurisdiction

By visiting Vicious Vapors, you agree that the laws of the State of New York, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Vicious Vapors or its affiliates.

Severability

If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Termination and Enforcement

You agree that: VMR, at its sole discretion and without prior notice, may terminate your access to or use of the Site, at any time and for any reason, including a determination that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions of Use; VMR shall not be liable to you or any third party for any termination of your access to the Site; and those sections in these Terms and Conditions of Use relating to limitation of liability, disclaimers, governing law, disputes, indemnification, notice and admissibility in a judicial or administrative proceeding shall survive any expiration or termination of these Terms and Conditions of Use.

Disputes

Any dispute relating in any way to your visit to Vicious Vapors or to products you purchase through Vicious Vapors must be filed within one (1) year after such claim or cause of action arises and shall be submitted to confidential arbitration in Miami, Florida, except that, to the extent you have in any manner violated or threatened to violate V2 CIG's intellectual property rights, VICIOUS VAPORS may seek injunctive or other appropriate relief in any state or federal court in the State of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Miscellaneous

These Terms and Conditions of Use do not create a partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and VMR. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms and Conditions of Use. No waiver by VMR of any breach or default of these Terms and Conditions of Use will be deemed to be a waiver of any preceding or subsequent breach or default. The headings, captions and sections titles in these Terms and Conditions of Use have been inserted as convenient references only; they do not define or explain any section or provision. These Terms and Conditions of Use, VMR’s Privacy Policy, all relevant updates, and any other specific rules referenced on the Site collectively constitute the entire agreement between you and VMR, regarding the Site. You agree that notices to you may be made by posting a notice (or a link to a notice) on the Site, by email, or by postal mail, at our discretion. Without limitation, you agree that a printed version of these Terms and Conditions of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Return Policy

 

We are committed to service excellence in everything that we do. As your satisfaction is extremely important to us, we will do everything in our power to promptly address your needs. Please review the information below and contact V2 customer support if you have any questions or concerns.

V2 Starter Kits - 30 day money back guarantee:

This warranty applies only to retail orders placed on this website (if you purchased your kit from a physical retailer, please see your retailer for guarantee claims). We are so confident that you will be satisfied with your V2 product, that we offer a 100% money back guarantee on all of our Electronic Cigarette Starter Kits. If you are unsatisfied with your starter kit for any reason, we will refund your original purchase price in full—no questions asked! This offer excludes shipping costs paid at the time you placed your order.

To process a return:

1.      Login to your Vicious Vapors account, using the username and password emailed to you when you placed your order.

2.      Click on the "completed orders" link. You will see a list of orders you have placed on this website.

3.      To the right of an order you will see the return items button. Click it!

4.      Complete the Return Request form and click submit.

5.      Ship the product to: fill in within 30 days of the original ship date. Please be sure to prominently display your Return ID on the outside of the package. This return ID was provided to you in your email confirmation at the time you submitted your online return request. If you did not receive this email, please contact our support department and we will be happy to look it up for you.

Please Note: Our 100% 30-Day Money Back Guarantee applies only to V2 Starter Kits in their original packaging; we do not offer refunds on Apparel, E-Liquids, Flavor Cartridges, Disposables or Holiday Bundles. Misused, damaged, or broken starter kits will not be refunded. All returned merchandise must be received in Miami within 30-days of the original purchase date. Vicious Vapors does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us. Please contact V2 customer service if you have any further questions.

V2 Batteries and Accessories, excluding Apparel, E-Liquids, Flavor Cartridges and Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.

Wholesale orders must be returned within 30 days of purchase and may be subject to a 20% restocking fee. Please contact your V2 sales representative for details. Misused, damaged or broken products will not be refunded.

 

 

Shipping Options

 

How Shipping Works

Vicious Vapors offers a variety of shipping options including Flat Rate and Expedited services. Our estimated shipping dates are based on several factors, including the destination address, the shipping option selected, and processing time needed to assemble items for shipment. Orders destined for APO/FPO, Hawaii, Alaska or Puerto Rico are not eligible for flat-rate shipping. 

Delivery estimates are calculated by adding the processing time to the number of business days it takes a package to travel from us to your destination address based on the shipping speed you've chosen.

Orders placed after 6:00PM EST on Thursday with Flat Rate, Ground, Priority or 3 Day delivery services will not be fulfilled until Monday morning. Orders with Overnight shipping service placed on Friday after 3:00PM EST will not ship until Monday.

International Orders (Outside the USA)

Located in Europe, India, Africa or the Middle East? Check out our international websites for faster delivery, affordable shipping and much more here.

Some countries restrict the importation of electronic cigarette products. Vicious Vapors abides by the laws of the countries where we physically operate. We ship orders anywhere (excluding US embargoed countries). Failure to familiarize yourself with your own country's import laws may result in delays, seizures or non-arrival of your order. We are very experienced with shipping electronic cigarette products internationally and have successfully delivered our merchandise to over 100 nations. Unfortunately, no matter how experienced the shipper, delays and/or seizures can occur at the hands of National Customs services. These delays are beyond our control.

Unfortunately we are unable to assume responsibility if this package is unable to be delivered in your country. In the event the package is seized or destroyed we will be unable to issue a refund. It is for this reason we urge you to contact customs and request to have the package be returned to sender. Once we receive and process the returned package we will contact you in regards to issuing a refund minus the cost of shipping and any discounts used.

Get Your Stuff Faster

You can choose a faster shipping option (Ground, Priority, 3 Day, Overnight*) than our standard, Flat Rate shipping. Changing your shipping speed to a faster method will not change the processing time, but estimated delivery date should improve (subject to item availability).

To check the status of your order, log in to your Vicious Vapors account, or track the package directly with the shipping provider using the tracking number we sent you at the time the shipment was made. 

Important Stuff

·        Orders to PO Boxes must ship with Flat Rate, USPS Priority Mail, or International Express service

·         International Orders (outside the USA) take 7 to 30 business days + possible customs clearance time

·        For accurate tracking information, allow 48 hours for carrier systems to update

·        International shipments can be subject to Customs delays

·        International shipments may be subject to duty or VAT charges (these are calculated independently by each country)

*Overnight shipping orders placed before 3:00PM EST are processed the same day.

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